Please ensure you report any freight damage or loss incurred to your delivery within 5 working days of receiving your order to enable us to make a claim with the carrier. If we are not notified within this time frame, we cannot claim the expense from the carrier. We suggest that you check each item as soon as you receive it to ensure you locate any possible damage as soon as possible. If for some reason you are not happy with your purchase, please contact us and we will discuss the best solution for you. 100% customer satisfaction is our goal.